At Gaceo IT Solutions Teamviewer is used to provide remote support. This means that should you require some kind of I.T. Support, all you have to do is pick up the phone, give them a call, and they can fix it from a remote location.
This makes it much easier for the client. It also means faster response times, meaning that if something is amiss, it can be fixed much sooner, meaning there is less time that your employee is unable to do his work, meaning increased productivity. For both your company as well as Gaceo.
From the PuTTY website: “PuTTY is an SSH and telnet client, developed originally by Simon Tatham for the Windows platform….”. PuTTY is a Microsoft Windows application that allows us to remotely, over any network, such as a LAN or the Internet, remotely log in on a server and perform administrative tasks as if we were in front of the computer itself, much like Teamviewer.
This enables the Gaceo team to remotely administer your company’s server, meaning that they can fix problems sooner, meaning less downtime for your business, meaning more productivity for your employees.
Icinga was originally started as a fork of the very popular Nagios, it was then rewritten from the ground up and now we have Icinga 2. It is used to monitor I.T. resources and to alert the necessary people if something needs attention. This way it monitors all resources that previously would have required a full-time staff member to monitor. Because it is automated it never stops monitoring, meaning that it even if something goes wrong during non-office hours, it is easily and quickly noticed and can be dealt with. Many times before the problem can affect the users and cause problems.